Ticketing and Administration Assistant

Are you looking to experience the extraordinary and help create unforgettable live moments?

Want to work for a venue recognised as one of The Sunday Times Best Places to Work?

The University of Wolverhampton at The Halls is looking for a Ticketing and Administration Assistant to support the smooth running of our live events programme. This role plays an important part in delivering excellent ticketing, customer service and administrative support across the business.

What you'll do

Ticketing & sales support

• Support day‑to‑day ticketing activity, including presales, on‑sales and allocations
• Produce settlements and ensure accurate reporting, reconciliation and accountability

Customer service & accessibility

• Provide a high standard of customer service before events and on show days
• Respond to accessibility queries and stay up to date with best practice, including Attitude Is Everything standards

Administration & coordination

• Support general administration, including meeting coordination, agendas, minutes and action tracking
• Create and issue contracts and deposit invoices for events

Systems & information management

• Maintain shared filing systems and documents using SharePoint and Excel
• Send show confirmations and ensure information is accurate and up to date

Collaboration & problem solving

• Attend meetings to share updates on sales, customer feedback and issues
• Take a practical, solution‑focused approach to resolving ticketing queries

 What We're Looking For 

• Experience working in a box office or ticketing environment within live entertainment
• Confidence working in a fast‑paced, changing environment
• Strong numerical skills with attention to detail in reporting
• An understanding of how ticketing can support commercial performance
• Good IT skills, including Microsoft Word, Excel, Outlook and PowerPoint
• A flexible and committed approach to working hours, including events and weekends

If you enjoy working with detail, supporting live events and providing a great experience for customers, we'd love to hear from you.
Apply now and be part of the team behind the scenes at The Halls.

Where: You'll be based at the venue in Wolverhampton. You will need to be available to work 5 days out of 7, including evenings and weekends. We offer flexible start and end times and welcome flexible working conversations.

So why apply?

Find out why our employees love working here: https://aegeurope.com/life-at-aeg/

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you're wondering whether you meet every single requirement – don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we're building a workplace where everyone can thrive.