Ticketing Administrator (6 months fixed term)

Are you ready to grow your career in ticketing? 

Want to join one of The Sunday Times Best Places to Work 2024? 

AXS, part of AEG, is a global leader in ticketing technology, powering unforgettable live experiences for millions of fans worldwide. From sold-out arena shows to once-in-a-lifetime events, we're at the heart of live entertainment.

We're looking for a Ticketing Assistant, Venues to join our team on a 6 month fixed-term contract. This is a brilliant opportunity for someone who enjoys organisation, accuracy and working behind the scenes to help deliver exceptional live events.

This is a fast-paced, highly administrative role where you'll support clients, build and manage events in our ticketing system, and ensure everything runs smoothly from on sale through to event day.

This role can either be based in our London or Birmingham offices.

What You'll Do 

Event Setup & Management

• Build, check and maintain events within the AXS ticketing system, ensuring they are accurate, on schedule and ready for sale.
• Manage events throughout their lifecycle, updating information and documenting changes as required.

Client Support

• Act as a key point of contact for venue clients, providing timely and professional support via email and Freshdesk.
• Build positive working relationships and help clients navigate ticketing requirements to ensure successful event launches.

Accuracy, Compliance & Administration

• Ensure all work is completed to the required audit, financial and operational standards.
• Maintain accurate documentation, records and communications, ensuring information is distributed correctly and deadlines are met.

Problem Solving & Coordination

• Investigate issues, identify root causes, recommend solutions and escalate where needed while keeping clients informed.
• Work closely with internal teams including Content, Fulfilment, Marketing and Customer Services to ensure a seamless customer experience.

What We're Looking For

We're looking for someone who is organised, detail-focused and enjoys managing multiple tasks in a busy environment.

• Experience working in a ticketing, events, entertainment, venue or customer-focused administrative environment.
• Knowledge of ticket sales processes, ticketing platforms or related technology.
• Excellent administration skills with exceptional attention to detail.
• Strong written and verbal communication skills.
• Good Microsoft 365 skills, particularly Outlook and Excel.
• Ability to manage multiple priorities and work accurately under pressure.
• Strong organisational and time-management skills.
• A methodical approach to following processes and maintaining accurate records.
• Confidence building positive working relationships with clients and colleagues at all levels.
• A proactive approach to problem solving and delivering great service.

 Ready to Apply? 

Are you ready to grow your career in ticketing?

If you're highly organised, enjoy working with detail and want to play an important role behind the scenes of live entertainment, we'd love to hear from you. Apply today and join the team helping to deliver unforgettable live experiences.

You can find out more about life at AXS here: https://aegeurope.com/brands/axs/

Where: This role is based in either our London Head Office near London Bridge station or our Birmingham office near the NEC. We work 3 days in the office (Tues-Thu) and 2 days from home (Monday and Friday). We also offer flexible start and end times and welcome flexible working conversations.

So why apply?

Click here to find out why our employees love working for AEG  https://aegeurope.com/life-at-aeg/

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you're wondering whether you meet every single requirement – don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we're building a workplace where everyone can thrive.