Front of House Manager - Operations

Are you looking to experience the extraordinary and help create unforgettable live moments?

Want to work for a venue recognised as one of The Sunday Times Best Places to Work?

The University of Wolverhampton at The Halls is home to two intimate live event spaces, Civic Hall and Wulfrun Hall. We're looking for a Front of House Manager – Operations to help deliver safe, welcoming and exceptional events for artists, promoters and audiences.

What you'll do

Event delivery & duty management

• Act as Duty Manager for events, overseeing on‑site teams to ensure safe operations and excellent service
• Be part of the on‑call rota, responding to out‑of‑hours incidents and enquiries when required

Event planning & coordination

• Manage the planning and advance of designated events, including staffing and scheduling
• Ensure all activity meets licensing requirements and venue policies

Team leadership & development

• Motivate, train and support Front of House teams to deliver high standards of service
• Recruit new Front of House team members and support their onboarding

Health, safety & wellbeing

• Champion health and safety, ensuring policies, training and risk assessments are followed
• Support incident management and continuous improvement of safety standards

Client & promoter relationships

• Build strong working relationships with promoters, organisers and clients
• Deliver all contractual commitments and lead site visits for new clients

Customer experience & improvement

• Actively promote a welcoming and inclusive guest experience at every touchpoint
• Manage customer feedback and complaints, ensuring timely investigation and follow‑up

What We're Looking For 

• Experience managing medium to large‑scale events in a live or comparable venue
• First Aid qualification
• Strong commercial awareness with confident negotiation skills
• A valid Personal Licence
• IOSH certification
• Confident IT skills, including Microsoft Word, Excel, Outlook and PowerPoint
• A strong focus on guest experience
• A flexible and committed approach to working hours

If you enjoy working with people, delivering brilliant live experiences and want to be part of a venue that puts people first, we'd love to hear from you.

Apply now and help shape unforgettable moments at The Halls.

Where: You'll be based at the venue in Wolverhampton. You will need to be available to work 5 days out of 7, including evenings and weekends.

So why apply?

Find out why our employees love working here: https://aegeurope.com/life-at-aeg/

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you're wondering whether you meet every single requirement – don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we're building a workplace where everyone can thrive.