Senior Customer Advisor

Do you love working in customer service?

Want to work at a company recently named in The Sunday Times Best Places to Work 2024?

AXS, a leading global ticketing, data, and marketing solutions provider, are hiring a part time Senior Customer Advisor for their offices in Birmingham.

In this role you will

• resolve customer enquiries and sell tickets for AXS and its clients,
• provide a professional customer experience through all customer contact channels including telephone, email, social media and live chat
• play a key role in ensuring the overall quality of customer interactions in the contact centre by
  • focusing on channel quality management,
  • training and development of other advisors,
  • handling escalated customer enquiries,
• provide general day-to-day support to the contact centre team.

This role requires good communication skills, a customer-centric mindset, and the ability to work collaboratively with other teams.

We're looking for people who

• Have proven experience in a contact centre environment, with a focus on customer service and quality management.
• Possess good interpersonal skills, with the ability to interact professionally with customers and team members.
• Are excellent problem-solvers with good decision-making abilities.
• Have supervisory skills, including the ability to mentor and train other advisors.
• Are proficient in customer service software and tools.
• Are target driven, self-motivated and proactive.

We'll give you a thorough induction on how we work at AXS and AEG, our parent company. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you'll be set up for success. From the moment new employees join us, they're welcomed with open arms and a plethora of exciting perks. Not only can they choose a free show and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us.

You can find out more about life at AXS here: https://aegeurope.com/brands/axs/

Where: This role is based part time in our Birmingham office near Birmingham International Airport and the NEC. You will work 5 days out of 7 and need to be able to work weekends.

So why apply?

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Recently named in The Sunday Times Best Places to Work 2024, why not find out why our employees love working here: https://aegeurope.com/life-at-aeg/

You can find out about our benefits here: AEG Benefits

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you're wondering whether you meet every single requirement – don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG, we believe that the best ideas come from the most inclusive teams – and we're building a workplace where everyone can thrive.