Tours Assistant

Looking to take the next step in your tour administration career?

Want to join an organisation recognised as one of The Sunday Times Best Places to Work?

 AEG Presents – the Touring, Festival and mid-sized venue division of AEG – is looking for a Tours Assistant to support our International Touring Team with the day-to-day administration that underpins every successful tour. This is a high-detail role where accuracy matters — you'll be trusted to keep essential information clean, current and consistently recorded across multiple trackers and systems.

This role is all about office-based administration, routing support and maintaining trackers and spreadsheets. If you get satisfaction from order, accuracy and getting the detail right, you'll love it. If you're looking to be “on the road” or in show environments most of the time, this won't be the right match.

What you'll be doing

 Tour tracking & data accuracy

• Keep all show and tour information fully up to date across internal tracking documents from offer through to settlement
• Maintain multiple trackers and databases, spotting inconsistencies and correcting issues before they become problems

Routing, venue holds & availability

• Request, chase and collate venue availability, support tour routing and manage pencil holds
• Keep the wider team informed with clear, timely updates when holds move, dates shift, or availability changes

Documentation & systems admin

• Draft internal tour builds and memos in ALTO (our in-house system) and prepare event confirmations / approvals
• Create and format internal and external documentation so it's easy to follow and error-free

Research & presentation support

• Research venues, artists, tour histories and ticket pricing, and pull this into clean, well-structured materials
• Support decks and summaries where needed, ensuring figures and references are correct

Guestlists & stakeholder coordination

• Manage guestlist additions and allocations, ensuring lists are shared with ticketing and relevant stakeholders ahead of show dates
• Communicate accurately and quickly so stakeholders receive the right information at the right time

Team support

• Help keep track of project status across the team and update global touring trackers
• Pick up ad-hoc admin tasks and support effective teamwork across departments and international offices

What we're looking for

Strong administration experience and exceptional attention to detail

• You enjoy structured work and take pride in getting things right — names, numbers, dates and versions matter
• You can juggle multiple tasks and keep moving even when priorities change

Advanced Excel capability (with large datasets)

• You're comfortable working with lines and lines of data and keeping it accurate
• You can use Excel to organise, validate and maintain information confidently (e.g., filters/sorting, formulas, lookups, pivots)

Clear communication and reliability

• You can share information quickly and accurately, in a way that's easy for others to understand
• You take ownership of tasks and follow through

What success looks like in this role

• Trackers are always current, clean and trusted
• Pencil holds and availability requests are chased and recorded properly
• The wider team can rely on your documentation and updates without having to re-check them
• You spot gaps early and resolve them calmly and methodically

Ready to apply?

Apply if you're excited by the behind-the-scenes detail that makes tours happen — spreadsheets, trackers, admin, and keeping complex information organised.

Where: You'll be based at our head office in Blackfriars, a short walk from Southwark Tube station or Blackfriars Station. We offer flexible start and end times and currently work onsite 4 days a week and 1 day remotely. We welcome flexible working conversations.

So why apply?

Why not find out why our employees love working here: https://aegeurope.com/life-at-aeg/

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you're wondering whether you meet every single requirement – don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we're building a workplace where everyone can thrive.