Premium Front of House Manager

Looking for your next events role at one of the world's most famous venues?

Want to join an employer recognised as one of The Sunday Times' Best Places to Work?

We're looking for an experienced Premium Front of House Manager to manage our Premium event night operation, delivering exceptional experiences for our members, guests and VVIP clientele across a range of premium spaces.

This is a hands-on operational role, working predominantly evenings and weekends around live events. You'll be at the heart of the action, leading and motivating event night teams, maintaining exceptional service standards and ensuring every guest experience is delivered seamlessly from arrival to departure.

If you thrive in a fast-paced premium hospitality environment, enjoy working with people, and are committed to creating memorable guest experiences, we'd love to hear from you.

What You'll Be Doing

On an Event Night

• Lead, coach and support the Premium event night team, creating positive and engaging conditions where people can perform at their best.
• Set clear expectations, recognise great performance and manage performance and attendance in line with company processes.

Delivering Exceptional Guest Experiences

• Ensure the highest standards of service are delivered across all Premium spaces, providing a seamless experience for members, guests and VVIP clientele.
• Advocate for Premium Members by encouraging personalised service, proactive support and consistent delivery of our Experience Principles.

Managing Premium Operations

• Oversee Premium operations across event nights, identifying opportunities to improve efficiency, service delivery and team performance.
• Identify training and development opportunities through regular observation and event attendance.

Working Across the Venue

• Act as the key link between Venue Front of House and Premium Seating teams, ensuring excellent communication and collaboration throughout the event.
• Work closely with the Senior Manager, Premium Operations and Guest Experience Scheduling Manager to ensure effective rota planning and staffing coverage.

Championing Accessibility & Inclusion

• Promote inclusive guest experiences across all Premium spaces.
• Support and embed our accessibility commitments through the Good Vibes All Round programme and Attitude is Everything Charter.

What We're Looking For 

• An existing SIA licence, or the ability to attend and successfully complete onsite SIA training.
• Flexibility to work evenings, weekends and event nights as required.
• Experience working within a premium hospitality, luxury hospitality, VIP or premium events environment.
• A proven track record of delivering exceptional service to VIP and VVIP guests.
• Event management experience within a similar sector.
• Experience managing and motivating front-of-house teams in a live events, hospitality or customer-facing environment.
• Confidence working in a fast-paced operational setting where no two events are the same.
• Excellent attention to detail and a commitment to delivering consistently high service standards.
• Experience managing performance and supporting team development through established processes.
• Strong communication and stakeholder management skills.
• A positive, solutions-focused attitude and willingness to get stuck in when needed.

Ready to Apply?

Are you an experienced hospitality professional who knows how to inspire teams, deliver exceptional guest experiences and thrive in a fast-paced event environment? Then we'd love to hear from you!

Apply today and take the next step in your events and hospitality career at one of the world's most exciting live entertainment venues.

Where: You'll be based at The O2, Peninsula Square, London SE10 0DX. This is a shift based role, working evenings and weekends.

About AEG

Want to find out why our employees love working at AEG? Click here: https://aegeurope.com/life-at-aeg/

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you're wondering whether you meet every single requirement – don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we're building a workplace where everyone can thrive.