Front of House Assistant

Be part of the show behind the scenes

Do you enjoy working with people? Want to be part of unforgettable live events?

Looking for flexible work in one of London's most iconic entertainment destinations?

At indigo at The O2, no two shifts are the same. One night you could be welcoming guests to a comedy show, the next supporting a sold-out concert or special event.

We're looking for friendly, reliable people to join our Front of House team and help create great experiences for every guest who walks through our doors.

This is a varied role where you'll work across different areas of the venue, including guest welcome, ticket scanning, bars, merchandise sales, cloakroom services and general event support.

If you enjoy being part of a busy team, meeting new people and helping events run smoothly, we'd love to hear from you.

What you'll be doing 

Welcome our guests

• Create a warm, friendly welcome and help visitors enjoy their experience from the moment they arrive.
• Provide information, answer questions and support guests throughout their visit.

Support live events

• Scan tickets, assist with entry and help guests find their seats and venue facilities.
• Work with colleagues to keep events running smoothly and safely.

Work across different areas of the venue

• Support our bars, merchandise stands, programmes sales and cloakroom services as required.
• Process payments accurately and provide excellent customer service at every interaction.

Help create a great environment

• Keep public areas clean, welcoming and ready for guests.
• Report any issues and support venue operations before, during and after events.

Be part of the team

• Work closely with colleagues across Front of House, Bars, Security and Operations.
• Attend training and briefings, and be ready to help wherever needed.

What we're looking for

• Experience in hospitality, retail, customer service or cash handling is helpful, but not essential.
• Someone who enjoys working with people and delivering great service.
• Comfortable working in a busy, fast-paced environment.
• A positive attitude and willingness to help wherever needed.
• A team player who communicates well with colleagues and guests.
• Reliable, dependable and able to commit to working events on a regular basis.
• Flexible and able to work evenings, weekends and event days.

Why join us?

• Work at one of the world's most famous entertainment destinations.
• Be part of major concerts, comedy shows and live events.
• Gain experience across a variety of customer-facing roles.
• Work with a supportive and welcoming team.
• Join a company recognised in The Sunday Times Best Places to Work.

Ready to be part of the team that helps bring live events to life? Apply today and join us at indigo at The O2.

When: To be considered for the role, you must be able to attend the following in person:

Assessment centres: 4,5,6 and 10 August (Afternoon sessions lasting approx. 2.5-3 hours)

Induction (if successful at assessment): 2 or 3 September

Training/Shadow Shifts: 4th, 6th, 10th, 12th, 13th and 15th September. You must be able to attend at least 3 of these training dates.

Where: You'll be based at indigo at The O2, Peninsula Square, London SE10 0DX. This is a shift based role, working evenings and weekends. You give your availability and choose the shifts you can work one month in advance. We ask that you are able to work regularly due to the nature of the role.

About AEG

Want to find out why our employees love working at AEG? Click here: https://aegeurope.com/life-at-aeg/

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you're wondering whether you meet every single requirement – don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we're building a workplace where everyone can thrive.