Guest Experience Assistant

Looking for your next customer service role?

Want to work for a company named in The Sunday Times Best Places to Work?

The O2 welcomes millions of guests each year to some of the world's biggest live entertainment events. Behind every unforgettable night is a dedicated team making sure guests feel welcome, supported and safe from the moment they arrive until they leave.

We're looking for Guest Experience Assistants who enjoy helping people, take pride in delivering great service and can commit to being a reliable part of our Front of House team. This role is ideal for people who thrive in busy environments, enjoy working as part of a team and want to build valuable experience within the live entertainment industry.

What You'll Be Doing

Delivering Outstanding Guest Experiences

• Welcoming guests and providing friendly, professional support throughout their visit.
• Helping create a positive, memorable experience for every guest who attends The O2.

Supporting Safe and Successful Events

• Playing an active part in the smooth operation of live events, with a focus on guest safety, comfort and wellbeing.
• Responding calmly and appropriately to incidents and supporting emergency procedures when required.

Providing Specialist Guest Support

• Acting as a first point of contact for accessibility-related requests and helping ensure all guests can enjoy their visit.
• Supporting guests across a variety of areas including Guest Experience desks, hospitality lounges, accessible platforms and arena VIP/accessible entrances.

Protecting Our Standards

• Enforcing venue policies professionally and consistently.
• Escalating incidents or concerns to the relevant Event Manager when required.

What We're Looking For 

Customer-Focused

• Previous experience in a customer-facing role.
• A genuine commitment to delivering excellent service and creating positive guest experiences.

Reliable and Committed

• Able to provide regular availability each month, including evenings, weekends and busy event periods.
• Looking to become a dependable member of a team that delivers world-class events throughout the year.

Calm Under Pressure

• Comfortable working in a busy, fast-paced environment.
• Able to handle complaints or challenging situations professionally and find positive resolutions.

Team Player

• Supportive, proactive and willing to contribute wherever needed.
• Takes pride in maintaining high standards and representing The O2 professionally.

Ready to Apply?

We're recruiting for a small number of opportunities and are looking for people who are excited to contribute to the guest experience at The O2 and become an active part of our Guest Experience team.

If you're reliable, customer-focused and ready to play a key role in delivering exceptional live events, we'd love to hear from you.

When: To be considered for the role you must be able to attend the following in person:

Assessment centre on 29 or 30 July 2026

Induction (if successful at assessment): 10 August 2026

Training/Shadow Shifts: 12 and 13 August 2026

Start work: 15 August 2026

Where: You'll be based at The O2, Peninsula Square, London SE10 0DX. This is a shift based role, working evenings and weekends. You give your availability and choose the shifts you can work one month in advance. We ask that you are able to work regularly due to the nature of the role.

About AEG

Want to find out why our employees love working at AEG? Click here: https://aegeurope.com/life-at-aeg/

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you're wondering whether you meet every single requirement – don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we're building a workplace where everyone can thrive.