Customer Advisor

Looking for a role where no two days are the same?

Want to work for a company named in The Sunday Times Best Places to Work? 

Where unforgettable experiences begin.

At AXS, we connect fans with the artists, teams, and events they love. From selling out The O2 and OVO Arena Wembley to festivals like BST Hyde Park, we help millions of people get to the shows that matter most to them.

Now, we're looking for Customer Advisors to join our team in Birmingham. If you're passionate about delivering great service, can think on your feet, and want to be part of the live events industry, this is your chance.

What you'll be doing

• Talking to fans over the phone, email, live chat and social media, helping them with their questions and bookings
• Selling tickets and upselling related products, always with the customer's experience in mind
• Handling queries and complaints with patience and professionalism
• Keeping accurate records so everything runs smoothly
• Hitting personal and team targets while keeping service levels high
• Working closely with your colleagues to keep things fun, positive and fast-paced

What we're looking for

 We want people who:

• Have worked in customer service or a call centre before
• Are confident on the phone and love helping people
• Stay calm under pressure and can juggle tasks in a busy environment
• Are motivated by targets and like achieving results
• Communicate clearly, listen well, and bring positivity to every interaction
• Can work flexibly – this role includes weekends and bank holidays (that's when fans need us most!)

Why join AXS?

• Be part of a global ticketing company powering the biggest shows, arenas and festivals
• Work with a supportive, diverse team in a buzzing office environment
• Access to great perks and benefits
• Real opportunities to learn, grow and progress your career
• And most importantly – play a key role in delivering unforgettable live experiences to millions of fans

Ready to bring the energy and be part of something exciting? Apply now and start your career with AXS – where the fan experience starts with you.

We'll give you a thorough induction on how we work at AXS and AEG, our parent company. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you'll be set up for success. From the moment new employees join us, they're welcomed with open arms and a plethora of exciting perks. Not only can they choose a free show and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us.

You can find out more about life at AXS here: https://aegeurope.com/brands/axs/

 Where: This role is based full time in our Birmingham office near Birmingham International Airport and the NEC. You will need to be able to travel to meet with clients (approx. 2 days/week). We offer flexible start and end times and also welcome flexible working conversations.

So why apply?

Why not find out why our employees love working here: https://aegeurope.com/life-at-aeg/

You can find out more about our benefits here: https://aegeurope.earcu.com/jobs/benefits/

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

 Our commitment to inclusion

 We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you're wondering whether you meet every single requirement – don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we're building a workplace where everyone can thrive.