Account Coordinator

Are you looking to develop your career in account management?

Want to work at a company named in The Sunday Times Best Places to Work 2024?

AXS, part of AEG, is a global leader in ticketing technology, powering unforgettable live experiences through innovative data solutions.

We're seeking a talented Account Coordinator to join our dynamic team in Birmingham. In this role, you'll play a pivotal role in shaping our product strategy, driving execution, and collaborating with highly cross-functional teams to deliver exceptional experiences to our users.

What You'll Do

• Own and nurture client relationships, ensuring satisfaction, successful contract renewals, and delivery of agreed ticketing services.
• Lead or support on business reviews, on-sale checks, event settlements, and on-site delivery—ensuring seamless client and customer experiences.
• Collaborate cross-functionally to translate client needs into actionable solutions, using AXS products to drive client success.
• Monitor client performance and satisfaction metrics, escalating issues and identifying opportunities to grow ticket volume and yield.

What You Bring

• Proven experience in a client-facing role within the ticketing or live events industry, with a track record of managing multiple relationships effectively.
• Excellent communication and presentation skills, with the ability to engage stakeholders at all levels and convey complex ideas clearly.
• Strong organisational and project management skills, with high attention to detail and the ability to work independently under pressure.
• A proactive, curious mindset with resilience, professionalism, and the interpersonal skills needed to build trust and drive results.

Join us in transforming how the world experiences live entertainment through the power of account management.

You can find out more about life at AXS here: https://aegeurope.com/brands/axs/

 Where: This role is based in our Birmingham office near Birmingham International Airport and the NEC. We work 3 days in the office (Tues-Thu) and 2 days from home (Monday and Friday). We also offer flexible start and end times and welcome flexible working conversations.

We'll give you a thorough induction on how we work at AEG. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you'll be set up for success. From the moment new employees join us, they're welcomed with open arms and a plethora of exciting perks. Not only can they choose a free show and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us.

So why apply?

Click here to find out why our employees love working for AEG  https://aegeurope.com/life-at-aeg/

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you're wondering whether you meet every single requirement – don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we're building a workplace where everyone can thrive.