Suite Host

Are you looking for a part time customer focused role?

Want to work for an employer named in The Sunday Times Best Places to Work?

Join the team behind the magic at The O2! 

We're looking for confident, warm and professional Suite Hosts to help create unforgettable experiences for our Premium guests across our suites and exclusive lounges. If you love delivering exceptional service and enjoy the buzz of live events, this is a fantastic opportunity to shine.

As a Suite Host, you'll be the friendly face welcoming our Premium clients at events throughout the year — mostly during evenings and weekends. Once the suites close, you'll continue supporting Premium operations across areas including The Amex Lounge, Club 101, and The 93rd by Qatar Airways.

What You'll Be Doing

• Creating an outstanding first impression with a warm welcome and exceptional hospitality
• Supporting smooth event operations while keeping all guests safe and comfortable
• Building positive relationships with guests including Suite Holders, Founding Partners, Seat Members, Club 101 Members and guests of The 93rd by Qatar Airways
• Going the extra mile to meet — and exceed — client expectations
• Being a calm, reliable point of contact for any access issues or guest concerns
• Assisting with the safe evacuation of your area if needed
• Attending pre‑event briefings and sharing accurate information for post‑event reports

What You'll Bring

• Experience in a customer‑facing or hospitality role, ideally with VIP guests
• Confidence in delivering premium‑level, first‑class service
• A warm, friendly, professional approach
• Reliability, flexibility, and the ability to stay calm under pressure

We'll Give You All the Training You Need

You'll quickly become confident and fully equipped to:

• Navigate the venue and guide guests with ease
• Prepare premium areas for guest arrival
• Communicate clearly with your team and managers via radio
• Handle last‑minute guest requests, issues or requirements
• Respond to and resolve guest complaints professionally, escalating when needed

If you love creating memorable experiences, thrive in fast‑paced environments, and want to be part of something special, we'd love to hear from you!

Where: You'll be based at The O2, Peninsula Square, London SE10 0DX.

When: Assessment centres will be held w/c 9 February and the induction will be held on Tuesday 3 March. You must be able to attend the assessment centre and induction in person to be to be considered for this role.

This is a shift-based role working during the week and weekends. Shifts start at 5pm and normally finish around 11pm but sometimes this can be later.

You give your availability and choose the shifts you can work one month in advance. We ask that you are able to work regularly due to the nature of the role.

So why apply?

Find out why our employees love working here: https://aegeurope.com/life-at-aeg/

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you're wondering whether you meet every single requirement – don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we're building a workplace where everyone can thrive.