Senior Ticketing Manager - 1 Year Fixed Term

Are you ready for your next move in Ticketing?

Want to join a company recognised as one of The Sunday Times Best Places to Work?

AEG Presents is behind some of the biggest tours, festivals, and live events across Europe. We're looking for a Senior Ticketing Manager (1 year fixed term contract) to lead our Tour Ticketing team and ensure every event — from intimate club shows to stadium moments — is delivered seamlessly.

This is your opportunity to shape ticketing strategy, guide a talented team, and play a vital role in creating unforgettable experiences for fans.

What You'll Be Doing

Team Leadership & Process Improvement

• Lead, support, and develop the Tour Ticketing team across all AEG Presents shows
• Work closely with the Head of Ticketing to refine and improve departmental processes
• Support recruitment, onboarding, and training for new team members

Event Preparation & Sales Management

• Oversee event setup for on‑sale, including price scaling, manifests, approvals, and distribution of event details
• Coordinate fan club and agent pre‑sales, and confirm shows with venues and ticket agents
• Provide detailed sales maps and recommendations to optimise unsold seats and ensure every venue looks its best
• Manage distribution of distressed tickets when required

Revenue Maximisation & On‑Site Support

• Collaborate with the team to maximise show revenue through flexing, scaling, and holds management
• Attend events as needed, delivering outstanding on‑site customer service
• Prepare advance box office settlements and complete reconciliations on event days

What We're Looking For

• Strong experience in ticketing within the entertainment or live events industry
• Confident, experienced people leader who can inspire and guide a team
• Highly organised with excellent written and verbal communication skills
• Able to manage multiple priorities and remain adaptable in a fast‑paced environment
• Solutions‑focused with strong problem‑solving skills and calm under pressure
• Proactive, self‑motivated, and comfortable taking initiative

Why Join Us?

 At AEG Presents, we don't just sell tickets — we create moments that live on long after the lights go down.
If you're passionate about live events, thrive in a dynamic environment, and want to lead a team that helps make extraordinary experiences happen, we'd love to hear from you.

We'll give you a thorough induction on how we work at AEG. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you'll be set up for success. From the moment new employees join us, they're welcomed with open arms and a plethora of exciting perks. Not only can they choose a free show and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us.

Where: You'll be based at our head office in Blackfriars, a short walk from Southwark Tube station or Blackfriars Station. We offer flexible start and end times and currently work onsite 4 days a week and 1 day remotely. We welcome flexible working conversations.

So why apply?

 Why not find out why our employees love working here: https://aegeurope.com/life-at-aeg/

You can find out more about our benefits here: https://aegeurope.earcu.com/jobs/benefits/

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you're wondering whether you meet every single requirement – don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we're building a workplace where everyone can thrive.