Are you a product reliability professional looking for their next challenge?

Want to work at a company recently named in The Sunday Times Best Places to Work 2024?

AXS, part of AEG, is a leading global ticketing, data, and marketing solutions provider. They are looking for a Product Reliability Engineer who will troubleshoot, analyse, and fix known and unknown issues within the company's various applications and databases. 

You will:

• Troubleshoot issues within the applications and databases and create unique solutions to these issues, with guidance as needed, in responsive to customer's request.
• Work on various data requests for internal or external customers
• Create scripts to update or create data as needed
• Collaborate with other departments (finance, fraud, security, etc) to help get answers to issues or data needs
• Create and update documentation for issues encountered
• Provide off hours support as part of on call rotation

You will love being part of a global team whose objective is to support our expanding business while making our product as reliable as possible. You will enjoy working at a fast pace, understand the importance of meeting deadlines and have a meticulous eye for detail. You will thrive working as part of a passionate, busy team who love what they do.

We're looking for the following skills: 

• Significant experience in a product reliability or related role (e.g. Site Reliability, Dev Ops, Systems Engineering,
• Experience with database query languages (i.e., SQL)
• Experience working with database platforms such as Oracle, SQL Server and PostgreSQL in a production environment
• Experience with logging, monitoring and alerting tools and best practices
• Experience coding in script languages such as JavaScript, bash, python etc. is preferred
• Experience coding in programming languages such as Java or .Net is preferred
• Experience working in cloud environments is preferred
• Proficiency in identifying and diagnosing issues within operating systems
• Capacity to create innovative solutions to unique system issues.

We'll give you a thorough induction on how we work at AXS and AEG, our parent company. Our induction and onboarding programme is a great way to meet other new starters in AEG and to learn about our culture and values. We will give you training in our systems, policies and procedures so that you'll be set up for success.

You can find out more about life at AXS here: https://aegeurope.com/brands/axs/

Where: You'll be based at our head office opposite London Bridge station. We offer flexible start and end times and also welcome flexible working conversations. This role does require off hours support as part of an on-call rotation.

So why apply?

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Recently named in The Sunday Times Best Places to Work 2024, why not find out why our employees love working here: https://aegeurope.com/life-at-aeg/

You can find out about our benefits here: AEG Benefits

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.