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Premium Suite Host

Premium Suite Host (0126)

  • Pay Rate:
    £13.15 an hour plus benefits
  • Location:
    The O2
  • Appointment Type:
    Zero Hours
  • Closing Date:
    21 July 2024
  • Working Pattern:
    Evening and weekend shifts - 5pm to 11pm
Company:
  • The O2

The O2 arena is the world’s most popular music and entertainment venue. Hosting over 300 events every year, the venue has sold over 25 million tickets and was named ‘Venue of The Decade’ by Billboard magazine in 2020.

As Europe’s “must-play” venue, The O2 arena has presented today’s biggest acts in comedy and music including U2, Trevor Noah, Adele, Led Zeppelin, The Rolling Stones, Rihanna, Chris Rock, Bon Jovi, Beyoncé, Drake, Taylor Swift and many more.

World class sporting events, including serving as the host venue for the London 2012 Olympics, NBA season games, UFC, 10 years of the Nitto ATP Finals and the home of British boxing, have all contributed to cementing The O2 as the world’s number one arena.

https://www.theo2.co.uk/ 

Are you looking for a flexible job with a difference?

Want to work at one of the worlds best venues wowing our guests on event nights?

The O2 are looking for Premium Suite Hosts to provide a safe, enjoyable environment whilst delivering the highest level of hospitality to our Premium guests at our events

You will:

  • Assist with the smooth running of events with particular focus on the safety and well-being of our guests.
  • Liaise with guests including Founding Partners, Suite Holders, Seats Members, Club 101 Members and members of The 93rd by Qatar Airways.
  • Make sure that client expectations are met and, where possible, exceeded.
  • Be the first point of contact to deal with any access related problems or customer issues. 
  • Assist with the safe evacuation of guests in their area in an emergency situation.
  • Attend pre-event briefings with the Event Hospitality Manager and keep accurate notes for post-event reporting.

We will give you lots of training so you will be:

  • familiar with the layout of the venue in order to assist clients with relevant information
  • able to get premium areas ready for guest arrival
  • able to use radios as a way to communicate with your team and all managers on an event night
  • able to handle on the day requests, issues or requirements from guests
  • able to deal with guest complaints and resolve issues efficiently in a professional manner, escalating issues where necessary to Event Hospitality Manager.

We are looking for people who have previous experience in a customer facing or hospitality role who are able to deliver a first-class service to all of our guests.

You'll be professional and have a warm and friendly nature and build great rapport with both our guests and your team.

You need to remain calm under pressure, be able to show flexibility when dealing with uncertain and changing situations and be reliable.

With clear and concise communication skills, you'll listens to other's point of view with an open mind; hold yourself accountable when completing tasks and be a real team player.

Important Information: This is an Event based contract.

We need people to work weekday and weekend evenings with shifts starting at 5pm and finishing around 11pm (shifts on weekends may start earlier and finish later).

We ask that you can commit to a number of shifts each month and we ask for availability a month in advance, so you can make this role work for you.

We are holding assessment centres in July and need you to be available to attend an induction on either 8 or 20 August and then start working shifts shortly after that.

So why apply?

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Recently named in The Sunday Times Best Places to Work 2024, why not find out why our employees love working here: https://aegeurope.com/life-at-aeg/

Our commitment to inclusion

 We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

 

 


 
 
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Location
The O2
The O2, Peninsula Square, London, UK, SE10 0DX
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