Guest Experience Assistant (SIA)

Are you looking for a part time customer focused role?

Want to work for an employer named in The Sunday Times Best Places to work?

Join the team behind the magic at The O2!

We're on the lookout for Guest Experience Assistants (SIA Licensed) to help create unforgettable experiences at our world-class events. If you're passionate about people, safety, and live entertainment, this could be your perfect next step.

As part of our Guest Experience team, you'll be at the heart of the action—delivering exceptional guest service, ensuring safety, and helping every visitor feel welcome and supported.

What You'll Be Doing

• Supporting guests with queries and resolving issues calmly and professionally, escalating when needed
• Handling ticketing questions for the arena and suites, always with a focus on outstanding service
• Communicating event updates clearly and efficiently via radio (where applicable)
• Collaborating with the wider venue team to maintain a safe and enjoyable environment
• Carrying out searches and static security roles (SIA licence required)
• Assisting in external areas such as Peninsula Square during certain shifts
• Taking on other tasks as directed by Guest Experience Supervisors or Venue Management

 What You'll Bring

• A valid SIA Licence
• Experience in a customer-facing role
• A commitment to high standards and exceptional visitor care
• Patience, empathy, and the ability to stay calm under pressure
• Confidence in handling complaints and challenging situations
• Flexibility with your availability and willingness to plan ahead

If you thrive in fast-paced environments and love being part of a team that brings people together through unforgettable experiences, we'd love to hear from you.

Come be part of something extraordinary. Help us make every show unforgettable.

Where: You'll be based at The O2, Peninsula Square, London SE10 0DX.

Important Information: This is a shift-based role working evenings and weekends (approx 5pm-11pm). We run a process whereby availability is set by you and we in turn match this to forthcoming shifts as best as possible. What this means is we require a commitment from all joining the team that regular, consistent, monthly availability is provided.

So why apply?

Find out why our employees love working here: https://aegeurope.com/life-at-aeg/

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you're wondering whether you meet every single requirement – don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we're building a workplace where everyone can thrive.