Front of House Team - Up at The O2

Looking to grow your career at one of London's most iconic visitor attractions?

Excited by the idea of working for an organisation recognised in The Sunday Times Best Places to Work?

Become part of our brilliant Front of House team at Up at The O2 and help deliver unforgettable moments for every visitor who climbs our famous roof.

All Front of House team members are also trained as Climb Guides — so you'll need to be physically able to walk across The O2's roof as part of the role.

What's in It for You

• A unique and exciting place to work — no two days are the same
• Full training provided
• The chance to be part of a supportive, award‑winning team
• Opportunities to learn new skills across multiple departments
• A role where you'll create memorable experiences for thousands of visitors
• A workplace where your personality and people skills truly matter

What You'll Do

• Deliver outstanding customer service in all front‑of‑house areas
• Help meet and exceed retail sales targets
• Guide customers through the climb experience with safety, clarity and energy
• Engage confidently with visitors, sharing knowledge about all attractions at The O2
• Work flexibly across Reception, Photography, Box Office, Retail and Climb Guiding

What We're Looking For

• Experience in customer service and a passion for great guest experiences
• A friendly, approachable manner and the ability to build rapport quickly
• Confidence using systems such as Outlook, Excel or ticketing platforms
• Strong numeracy, literacy and administration skills
• A team player who builds positive relationships with colleagues
• Someone who stays calm, patient and empathetic — even when things get busy
• Physically able to participate in and lead roof climbs

Ready to Take Your Career to New Heights?

If you're enthusiastic, people‑focused and excited about delivering unforgettable experiences, we'd love to hear from you.

Apply now and help take visitors to the top — literally.

Where: You'll be based at The O2, Peninsula Square, London SE10 0DX. You must be able to work a minimum of two days per week and two weekends per month. You give us your availability a month in advance and then we book you in for shifts and try and match what you have asked for as much as possible.

When: An assessment centre will be held on Wednesday 25 March and the role will start on Wednesday 8 April. You must be able to attend both in person to be considered for this role.

About AEG

Want to find out why our employees love working at AEG? Click here: https://aegeurope.com/life-at-aeg/

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you're wondering whether you meet every single requirement – don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we're building a workplace where everyone can thrive.