Front of House Manager

Are you ready to help create unforgettable live experiences?

Want to work for a company named in The Sunday Times Best Places to Work?

Join AEG Presents at our newest venue, British Airways ARC as Front of House Manager and help us deliver world-class entertainment in the heart of Olympia.

Bring unforgettable moments to life. As our Front of House Manager, you'll be at the heart of the action—leading our bars, merchandise, security and stewarding teams to deliver outstanding experiences for every guest who walks through our doors.

This is your chance to make a real impact in a fast-paced, iconic venue where no two days (or nights) are the same.

What You'll Do

 Venue & Event Operations

• Support the smooth running of all Front of House operations, working closely with the General Manager and Venue Management team.
• Play a key role in the event planning process—meeting promoter needs, upholding licensing requirements, managing staffing levels and controlling costs.
• Deliver shows and events from start to finish, including client liaison, staff pre‑booking, onsite management, event reporting and settlements.
• Step in as Duty Manager when required, including acting as a licensee for the venue.

Team Leadership & People Management

• Lead, motivate and inspire a strong and confident Front of House team.
• Ensure all staff receive high‑quality training using AEG's central modules and daily briefings.
• Promote an inclusive culture that values Equality & Diversity.
• Recruit new Front of House team members and nurture a positive team dynamic.

Bar, Merchandise & Financial Management

• Oversee all bar, merchandise, security and stewarding operations with strong commercial awareness.
• Take accountability for bar stock, including ordering, regular stock checks and communicating results to the Deputy General Manager.
• Manage all financial and budgetary responsibilities across bars, cloakroom and merchandise, including cash and card reconciliation.
• Act as liaison for visiting organisations connected to your operational areas.

Health, Safety & Compliance

• Ensure all FOH staff meet health and safety requirements and follow all policies, procedures and risk assessments.
• Conduct nightly briefings and ensure a safe and seamless guest journey throughout the venue.

What We're Looking For

• Experience in a high‑footfall, guest-facing role within live events or entertainment.
• A strong background in managing bar teams and leading operational staff.
• Previous experience in a high-profile venue or similar environment.
• Confidence in developing and managing budgets.
• Ability to motivate teams and deliver world‑class guest experiences.
• A valid personal alcohol licence.
• Willingness and ability to work unsocial hours (as expected in live events).
• Recognised safety qualifications (e.g., IOSH Managing Safety, Risk Assessment, Crowd Safety)—or willingness to complete training provided.
• Strong IT skills, including Word, Excel, PowerPoint and Outlook.
• Flexible to work evenings and weekends as part of a busy live events schedule.

Why Join Us?

• Be part of an award-winning company creating unforgettable live experiences.
• Work in a brand-new, state-of-the-art venue.
• Enjoy a collaborative, supportive environment with opportunities for growth.

 Where: You'll be based at the venue in Olympia, West London. You will need to be available to work evenings and weekends.

About AEG

Why not find out why our employees love working here: https://aegeurope.com/life-at-aeg/

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you're wondering whether you meet every single requirement – don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we're building a workplace where everyone can thrive.