Duty Box Office Manager

Duty Box Office Manager (0115)

  • Salary:
    £26,000-28,500 a year plus benefits
  • Location:
    Eventim Apollo
  • Appointment Type:
  • Closing Date:
    21 July 2024
  • Working Pattern:
    37.5 hours a week, Monday-Sunday. Including weekends and evenings
  • Eventim Apollo

The Eventim Hammersmith Apollo is one of London’s most renowned entertainment venues and best-preserved original theaters. Located in Hammersmith, West London, it opened in 1932 as the Gaumont Palace cinema, designed in the Art Deco style by renowned theater architect Robert Cromie. Starting in the 1960’s it played host to many legendary music acts of the day, including The Beatles, The Rolling Stones and Bob Marley. AEG purchased the venue in 2012 which now hosts over 160 events annually.


Are you looking for your next Box Office role?

Want to work for a company named in the Sunday Times Best Places to Work 2024?

Eventim Apollo are looking for a Duty Box Office Manager.

You will

  • Ensure effective communication with event reps and venue managers to ensure our events run smoothly
  • Manage and distribute box office collections, including guest list allocation and bar pass distribution, and track and report attendance
  • Supervise staff, ensuring they are well-trained and provide excellent customer service
  • Manage sales via the Eventim system, credit card and ticket reconciliation
  • Assist staff with any customer issues as and when they arise
  • Manage end-of-night financial reporting, both internal and external

We are looking for someone who has experience working in a Box Office and who has also supervised a team in a busy customer facing environment.

You will

  • Have a good understanding of ticketing systems, allocations and guest lists
  • Be computer literate with a good working knowledge of Microsoft Office, including Word, Excel and Outlook
  • Have a genuine desire and ability to work with the public in a front line, customer focused environment.

A good communicator, who loves working as part of a team and is always curious to develop and learn more, you will be solutions focused and always happy to help.

We'll give you a thorough induction on how we work at AEG. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you'll be set up for success. From the moment new employees join us, they're welcomed with open arms and a plethora of exciting perks. Not only can they choose a free show and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us.

Where: You‘ll be based at the venue which is at 45 Queen Caroline Street, Hammersmith, W6 9QH. You must be able to work our events which are on weekday evenings and weekends.

So why apply?

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Recently named in The Sunday Times Best Places to Work 2024, why not find out why our employees love working here: https://aegeurope.com/life-at-aeg/

You can find out about our benefits here: AEG Benefits

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

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Eventim Apollo
2 Queen Caroline Street, Hammersmith, London, UK, W6 9QH
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