Deputy Front of House Manager

Are you looking to experience the extraordinary and help create unforgettable moments?

Want to work for a company named in The Sunday Times Best Places to Work?

Be part of the show at Watford Colosseum!

AEG Presents – the team behind world-class tours, festivals and venues across Europe – has recently reopened Watford Colosseum, one of the UK's most exciting live entertainment spaces. We're looking for a Deputy Front of House (FOH) Manager to help lead our bars, cloakroom and merchandise operations, making sure every guest has an amazing experience from the moment they arrive to the moment they leave.

This is an incredible opportunity to be part of a thriving venue and grow your career with one of the biggest names in live entertainment.

What you'll be doing: 

Delivering an exceptional Front of House experience

• Supporting the day-to-day running of all FOH areas, including bars, cloakroom and merchandise.
• Leading and motivating the FOH team to deliver outstanding service across every touchpoint.
• Creating a welcoming, safe and inclusive environment for both staff and guests.

Managing people and building culture

• Recruiting, onboarding and developing a brilliant FOH team.
• Organising engaging quarterly training sessions to keep everyone informed, compliant and inspired.
• Promoting a culture that's collaborative, inclusive and aligned with AEG's values.

Driving performance and accountability

• Supporting the FOH Manager with stock management – overseeing controls from purchase to sale, regular stocktakes, line checks and stock transfers.
• Helping to manage budgets and financial performance, working closely with the Regional General Manager to forecast and hit targets.
• Ensuring staff meet uniform standards and represent the venue with pride.

Championing safety and compliance

• Acting as a Health & Safety lead – ensuring all FOH staff are trained, aware of venue policies, and committed to keeping our guests safe.
• Supporting event management planning and compliance with licensing and industry standards.

What we're looking for:

• Experience in a similar high-footfall, customer-facing role within live events, hospitality or entertainment.
• Confident managing teams and handling performance, rotas, and administration.
• A valid Personal Alcohol Licence.
• Comfortable working evenings, weekends and late finishes – that's when the magic happens!
• Strong understanding of event operations, health & safety and stakeholder management.
• Experience working with VIPs and high-level guests.

Why you'll love it:

You'll be part of a newly reopened, iconic venue, working with a passionate team that delivers unforgettable live experiences every night. With AEG Presents, you'll have the chance to learn from industry experts, develop your leadership skills and play a key role in shaping the future of Watford Colosseum.

Ready to lead from the front? Apply now and be part of the show.

We'll give you a thorough induction on how we work at AEG. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you'll be set up for success. From the moment new employees join us, they're welcomed with open arms and a plethora of exciting perks. Not only can they choose a free show and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us.

Where: You'll be based at the venue in Watford. You will need to be available to work evenings and weekends at events.

We offer flexible start and end times. We are also open to and welcome flexible working conversations.

So why apply?

Why not find out why our employees love working here: https://aegeurope.com/life-at-aeg/

You can find out more about our benefits here: https://aegeurope.earcu.com/jobs/benefits/

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you're wondering whether you meet every single requirement – don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we're building a workplace where everyone can thrive.