Contact Centre Assistant

Contact Centre Assistant (0124)

  • Pay Rate:
    £13.15 an hour, plus benefits
  • Location:
    The O2
  • Appointment Type:
    Zero Hours
  • Closing Date:
    18 July 2024
  • Working Pattern:
    Our contact centre is open 7 days a week. Work is shift based, please see advert for more details
  • The O2

The O2 arena is the world’s most popular music and entertainment venue. Hosting over 300 events every year, the venue has sold over 25 million tickets and was named ‘Venue of The Decade’ by Billboard magazine in 2020.

As Europe’s “must-play” venue, The O2 arena has presented today’s biggest acts in comedy and music including U2, Trevor Noah, Adele, Led Zeppelin, The Rolling Stones, Rihanna, Chris Rock, Bon Jovi, Beyoncé, Drake, Taylor Swift and many more.

World class sporting events, including serving as the host venue for the London 2012 Olympics, NBA season games, UFC, 10 years of the Nitto ATP Finals and the home of British boxing, have all contributed to cementing The O2 as the world’s number one arena.


Want to WOW our guests and make their experience at The O2 unforgettable?

Want to work for an employer named in The Sunday Times Best Places to Work 2024?

We are looking for 3 Assistants who are looking to step up into a supervisor role. We will give you all the training you need and once completed you will be able to work shifts as a supervisor as and when required, earning £15.95 an hour.

Our Contact Centre is split into two sections: Zendesk (contacting guests via email) or Accessible Booking (speaking to guests on the telephone).

In the Zendesk role you will:

  • Answer emails and handle guest complaints to ensure we are providing guests with the best possible service in a friendly and timely manner.
  • Be confident in being able to handle various enquiries, understanding how to approach a negative enquiry and complaint and working to a resolution.

In this role, we are looking for people with strong written communication skills and an ability to solves guest issues with empathy.

In the Accessible Booking role, you will:

  • Answer telephone calls from our accessible guests, supporting them in their ticket purchases, and working with ticketing to ensure the smoothest positive experience.
  • Handle accessible guest inquiries pre and post-show, to ensure we are providing guests with the best possible service in a friendly and timely manner
  • Be confident in being able to handle accessibility enquiries and working with guests to support them in their ticket purchases.

In this role, we are looking for people with strong verbal communication skills and a passion for helping deliver a best-in-class experience for our accessible guests.

For both roles you will

  • Be able to handle high volumes of enquiries during peak periods, displaying a positive and proactive approach.
  • Understand the importance of delivering high quality service to our guests and delivering this through confidence and empathy.
  • Embody The O2 Guest Experience Principles and promote them throughout your day-today work: make every moment count, bring the energy, make it seamless, and beat every expectation.

If you are dedicated, empathetic, and highly organised with a passion for guest experience, we invite you to apply for our positions at The O2. Join us in delivering an exceptional service!

When applying you will be able to let us know which role you would prefer to work, or if you're happy to work both!

We will give you all the training you need to be successful in either of these roles.


Working hours:

Zendesk role: for non-show days the hours are 9am-6pm, and on show days you would work 9am-2.45pm.

Accessible Booking Line role: the hours are 8.45am-6pm Monday to Friday and 9.45am-5pm on a Saturday.

For both roles, you book your shifts a month in advance, and we ask you work a certain number of shifts each month.

We are interviewing on 23/24/25 July and would need you to start work with us in August 2024.

Where: You'll be based at The O2, Peninsula Square, London SE10 0DX, a short walk from North Greenwich tube and bus station.


So why apply? 

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Recently named in The Sunday Times Best Places to Work 2024, why not find out why our employees love working here: https://aegeurope.com/life-at-aeg/

Our commitment to inclusion

 We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.



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The O2
The O2, Peninsula Square, London, UK, SE10 0DX
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