AXS, a major global ticketing, data, and marketing solutions provider, are hiring an Chargeback Specialist.

You will be responsible for supporting the Fraud Manager in various tasks across the business and make sure the continued excellent fraud prevention performance of the EU business by maintaining high chargeback win rates and by monitoring and blocking suspicious accounts.

• Manage processing and safeguarding chargebacks.
• Reviewing, investigating, and resolving irregular transactions, including blocking fraud related accounts.
• Ensure compliance with card schemes, group policies and local regulations.
• Help compile weekly and monthly reports on chargebacks and irregular transactions.
• Maintain existing fraud policy and develop new strategies with the Fraud Manager.
• Implement improved processes to protect the business as directed by the Fraud Prevention Manager required.
• Act as the main point of contact for all enquiries relating to fraud for the Customer Service Team

You will have a genuine interest and passion for fraud prevention and have experience in a similar role. You will also:

• Have an understanding of current fraud trends and software applications.
• Previous chargeback management background would be a plus.
• Good knowledge of UK fraud industry bodies and processes.
• An ability to work with Databases and manage significant volumes of data.
• Ability to analyse and present data.
• Disciplined approach to problem solving and accurate attention to detail.
• Experience of working with high levels of confidential information.

As a valued member of our team, you will embrace the fast-paced nature of the role, and be able to meet deadlines and prioritise your work.

You'll want to raise the bar in this role; we encourage new ideas and innovation and value everyone's opinion.

Are you ready to join an fun and friendly team and make a difference in the world of fraud prevention? If so, apply now!

We'll give you a thorough induction on how we work at AXS and AEG, our parent company. Our induction and onboarding programme is a great way to meet other new starters in AEG and to learn about our culture and values. We will give you training in our systems, policies and procedures so that you'll be set up for success.

Where: The role can be based at either our head office Cottons, 7^th Floor West, 47/49 Tooley Street, London, SE1 2QN or our Birmingham office located near Birmingham International Airport and the NEC. We offer flexible start and end times and also welcome flexible working conversations. We work 3 days in the office and work remotely 2 days a week.

So why apply?

Why not find out why our employees love working here: https://aegeurope.com/life-at-aeg/

Our benefits can be found here: AEG Benefits

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.