Box Office Assistants

Do you have box office experience and enjoy working in live events? 

Want to work for a company recognised as one of The Sunday Times Best Places to Work?

Join us at British Airways ARC, one of London's newest live event venues, and help deliver unforgettable guest experiences at world‑class shows.

As a Box Office Assistant, you'll be the first friendly face and voice our customers meet. You'll play a vital role in creating memorable experiences by providing clear information, selling tickets, and offering confident, calm support — even when things get busy.

This is a fantastic opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service.

What You'll Do

• Sell tickets and manage ticket collections efficiently and accurately
• Support customers with enquiries and resolve issues with confidence and care
• Manage guest lists on behalf of the venue or artist
• Maintain a clean, organised, and welcoming box office environment

What We're Looking For

• A passion for excellent customer service, with experience in a busy, customer-facing role, ideally in a ticketing or box office environment
• A proactive mindset with strong attention to detail
• Confidence communicating with a wide range of people, with empathy and patience
• Ability to stay calm and focused under pressure in a lively environment
• Good working knowledge of Microsoft Office, including Excel
• Flexibility to work evenings and weekends, sometimes at short notice

Ready to be at the heart of live events and make a real impact on customer experience?

Apply now and take your next step in a customer-focused role where your skills truly matter.

Working hours: This is a shift-based role working evenings and weekends, normally from 5pm to 11pm, though some shifts can finish later and there are occasionally shifts during the day. You give your availability for the shifts you can work one month in advance. Once the monthly rota is confirmed you are expected to work those shifts. We ask that you are able to work regularly due to the nature of the role.

Where: You'll be based at the venue in Olympia, West London. You will need to be available to work evenings and weekends.

Key Dates:

Interviews: w/c 20 April 2026

Start date: 12 or 13 May 2026.

About AEG

Why not find out why our employees love working here: https://aegeurope.com/life-at-aeg/

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you're wondering whether you meet every single requirement – don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we're building a workplace where everyone can thrive.