Box Office Assistant

Box Office Assistant (0125)

  • Pay Rate:
    £13.15 an hour plus benefits
  • Location:
    The O2
  • Appointment Type:
    Zero Hours
  • Closing Date:
    18 July 2024
  • Working Pattern:
    Working event and non-event days, shift work.
  • The O2

The O2 arena is the world’s most popular music and entertainment venue. Hosting over 300 events every year, the venue has sold over 25 million tickets and was named ‘Venue of The Decade’ by Billboard magazine in 2020.

As Europe’s “must-play” venue, The O2 arena has presented today’s biggest acts in comedy and music including U2, Trevor Noah, Adele, Led Zeppelin, The Rolling Stones, Rihanna, Chris Rock, Bon Jovi, Beyoncé, Drake, Taylor Swift and many more.

World class sporting events, including serving as the host venue for the London 2012 Olympics, NBA season games, UFC, 10 years of the Nitto ATP Finals and the home of British boxing, have all contributed to cementing The O2 as the world’s number one arena.


Want to WOW our guests and make their experience at The O2 unforgettable?

Want to work for an employer named in The Sunday Times Best Places to Work 2024?

We are looking for a Box Office Assistant who is looking to step up into a supervisor role. We will give you all the training you need and once completed you will be able to work shifts as a supervisor as and when required, earning £15.95 an hour.

In the Box Office you will:

  • Welcome and assist our guests in a friendly and professional manner.
  • Support our guests with digital ticketing and be familiar with The O2 Venue App, to ensure a best in class experience.
  • Provide accurate information about events, ticket availability, seating options, and pricing.
  • Assist with sales of tickets at the box office using our ticketing interface Veritix.
  • Using extensive knowledge of the arena to aid our accessible guests, supporting in their purchasing of tickets, to ensure a best-in-class experience.
  • Be sympathetic in approach to informing guests who have been victims of fraudulent purchases on the best ways to get their money back and assist in the process of booking new tickets or accommodating where possible.
  • Stay informed about on-sales and events taking place in the arena, or any promotional events happening across the tent.
  • Embody The O2 Guest Experience Principles and promote them throughout your day-to-day work: make every moment count, bring the energy, make it seamless, and beat every expectation.

We will

  • Give you training in our ticketing platform Veritix so you are set up for success
  • Ensure you know all about our bars, restaurants and attractions within The O2 so you can answer guest's questions quickly and effectively
  • Train you on our Accessibility policy so you give our accessible guests a best-in-class service
  • Give you supervisor training

We're looking for someone who thrives working in a busy customer service environment, who maintains patience and empathy even when under pressure. You will put the guest at the heart of everything you do.

You'll also have good organisational and administrative skills and a good eye for detail.

This role involves working non-event days and event shifts. You need to be able to work a certain number of shifts a month and you can book these a month in advance.

We are looking to interview on 23/24/25 July and would need you to start work in August 2024.

So why apply?

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Recently named in The Sunday Times Best Places to Work 2024, why not find out why our employees love working here: https://aegeurope.com/life-at-aeg/

Our commitment to inclusion

 We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.



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The O2
The O2, Peninsula Square, London, UK, SE10 0DX
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