Assistant Box Office Manager

Looking to start your career in Ticketing?

Want to work for a company named in The Sunday Times Best Places to Work?

Be part of the show at Watford Colosseum!

AEG Presents – the team behind world-class tours, festivals and venues across Europe – has recently reopened Watford Colosseum, one of the UK's most exciting live entertainment spaces. We're looking for an Assistant Box Office Manager to join the team and help deliver an outstanding ticketing experience for every event.

This is a brilliant opportunity to build your career in ticketing and live events, working at the heart of the action while helping fans make unforgettable memories.

What you'll be doing: 

• Supporting the Box Office Manager with the day-to-day running of the venue's ticketing operation – from event confirmation right through to showtime.
• Working with our ticketing partner AXS, becoming a go-to expert on the system and using it to deliver great results.
• Supporting promoters with all aspects of their event ticketing.
• Delivering excellent customer service before the show and on the night – from accessibility bookings to handling queries, compliments and complaints.
• Assisting with casual staff on show nights and helping manage ticketing set-ups, presales, on-sales, allocations and reporting.
• Making sure ticketing processes support both customer experience and sales, including maximising revenue opportunities.

What we're looking for:

• Someone who enjoys working in a fast-moving, ever-changing environment.
• Confident and personable, with great communication and people skills.
• Comfortable with numbers, admin and reporting – detail matters here.
• Strong IT skills (Word, Excel, PowerPoint and Outlook).
• Flexible, committed and willing to work evenings and weekends when shows are on.

Why you'll love it:

You'll be part of a newly reopened venue, joining a global live entertainment company that creates unforgettable experiences for millions of fans every year. This is your chance to grow your skills in ticketing, work with industry experts, and build your career in live events.

Ready to be part of the show? Apply now and join us at Watford Colosseum.

We'll give you a thorough induction on how we work at AEG. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you'll be set up for success. From the moment new employees join us, they're welcomed with open arms and a plethora of exciting perks. Not only can they choose a free show and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us.

Where: You'll be based at the venue in Watford. You will need to be available to work evenings and weekends at events.

We offer flexible start and end times. We are also open to and welcome flexible working conversations.

So why apply?

Why not find out why our employees love working here: https://aegeurope.com/life-at-aeg/

You can find out more about our benefits here: https://aegeurope.earcu.com/jobs/benefits/

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you're wondering whether you meet every single requirement – don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we're building a workplace where everyone can thrive.