Guest Experience Supervisor

Are you looking for a part time customer focused role?

Want to work for an employer named in The Sunday Times Best Places to work 2024?

Join the team behind the magic at The O2!

We're looking for Guest Experience Supervisors to help make every show unforgettable. You'll be leading our customer service team on event nights, keeping everything running smoothly and making sure our guests have the best time possible.

At The O2, we live by our Experience Principles: Bring the Energy, Make Every Moment Count, Make it Seamless, and Beat Every Expectation. As a Supervisor, you'll bring these to life with your team every night.

What you'll be doing:

• Supporting and motivating our Guest Relations Assistants so they're ready and excited for every event.
• Running team briefings to share key event info and inspire your team to deliver amazing service.
• Handling last-minute staff changes and making sure everyone is in the right place at the right time.
• Being the first point of contact for guest issues, working with other teams like security, ticketing and venue management to find quick solutions.
• Supporting staff with any challenges that arise during their shift.
• Helping us deliver inclusive experiences for all guests, building on The O2's Platinum Attitude is Everything status.
• Carrying out checks across the arena to keep it safe, clean and welcoming.
• Taking charge during any emergencies to make sure guests are safe.
• Writing clear, accurate reports after each event and sharing updates with the right teams.

What you'll bring:

• Experience in a busy customer service role.
• Confidence supervising and motivating a team.
• A passion for delivering Best-In-Class service and care to every guest.
• The ability to stay calm, patient and positive in pressured or challenging situations.
• Strong problem-solving and communication skills, especially when dealing with complaints.
• Experience writing clear reports.

If you're passionate about guest experience, we want to hear from you. Come join a team that makes moments that matter.

Where: You'll be based at The O2, Peninsula Square, London SE10 0DX. This is a shift-based role working evenings and weekends. You give your availability and choose shifts you can work one month in advance.

So why apply?

Find out why our employees love working here: https://aegeurope.com/life-at-aeg/

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you're wondering whether you meet every single requirement – don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we're building a workplace where everyone can thrive.

We welcome applications from all employees, once you have passed onboarding. You must let your manager know before applying.

Why not check out our hints and tips on how to make your application Best in Class here  

But if this role isn't for you, what about Starfinders?

If you know someone you think would be perfect for the role, please ask them to apply online through our external careers site: https://aegeurope.earcu.com/jobs/ and mention your name in their application form (only one employee name per application). 

If they are successful in securing a role and pass their onboarding period, you may be eligible for a Starfinders bonus!