Front of House Manager

Are you looking to experience the extraordinary and help create unforgettable moments?

Want to work for a company named in The Sunday Times Best Places to Work?

Be part of the show. Shape the experience. Create unforgettable nights.

At indigo at The O2, live music meets comedy, club nights and private events. From hosting global stars and up-and-coming talent to being the place where fans make lifelong memories, we're proud to be one of London's most exciting mid-size venues.

As our Front of House Manager, you'll run the show behind the scenes – making sure every visitor, artist and guest enjoys a world-class experience.

What you'll be doing 

Running the operation

• Oversee the full Front of House experience – including all bars, the VIP Lounge, cloakroom and merchandise.
• Duty manage events, working with visiting event teams and writing clear event reports.

Bars, stock & finance

• Take ownership of bar stock and controls – from purchase through to sale – including stocktakes, line checks and transfers.
• Manage financial performance across bars, cloakroom and merchandise, working closely with the Regional General Manager to hit budgets and targets.

People & culture

• Support, recruit and develop our Front of House team – building a culture that's positive, inclusive and collaborative.
• Manage the Deputy FOH Manager, setting clear objectives and giving them space to grow.
• Keep everything running behind the scenes too – rotas, absence management and performance.

Safety & standards

• Act as a Health & Safety champion, ensuring policies are understood, training is completed, and staff and visitors always feel safe.
• Deliver consistently high service standards, even on the busiest nights.

What we're looking for 

• Experience in a high-footfall, customer-facing role within live events, hospitality or entertainment.
• A track record of managing teams and operations in a fast-paced, multi-stakeholder environment.
• Strong administration skills (rotas, performance management, reporting).
• Knowledge of event management planning and industry guidelines.
• Experience dealing with VVIPs and senior executives.
• A valid Personal Alcohol License.
• Flexibility to work the unsocial hours that live events demand.

If you're ready to take the lead in creating unforgettable nights and keeping one of London's most-loved venues running at its best, we'd love to hear from you.

We'll give you a thorough induction on how we work at AEG. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you'll be set up for success. From the moment new employees join us, they're welcomed with open arms and a plethora of exciting perks. Not only can they choose a free show and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us.

Where: You'll be based at the venue in North Greenwich. You will need to be available to work evenings and weekends at events.

We offer flexible start and end times. We are also open to and welcome flexible working conversations.

So why apply?

Find out why our employees love working here: https://aegeurope.com/life-at-aeg/

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you're wondering whether you meet every single requirement – don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we're building a workplace where everyone can thrive.

We welcome applications from all employees, once you have passed onboarding. You must let your manager know before applying.

Why not check out our hints and tips on how to make your application Best in Class here  

But if this role isn't for you, what about Starfinders?

If you know someone you think would be perfect for the role, please ask them to apply online through our external careers site: https://aegeurope.earcu.com/jobs/ and mention your name in their application form (only one employee name per application). 

If they are successful in securing a role and pass their onboarding period, you may be eligible for a Starfinders bonus!