Event Ticketing Manager

Looking for a ticketing role at one of the world's most iconic venues?

Want to work for an employer named in The Sunday Times Best Places to Work?

Join the Ticketing team at The O2, where we're responsible for selling tickets to some of the biggest events in the world. This is your chance to play a key role in delivering unforgettable experiences for millions of fans.

What you'll be doing

• Manage the full ticketing event cycle for your roster of shows – from initial manifest to on-sale, event day requirements, and ticketing settlement.
• Oversee ticket inventory movement between internal venue allocations and external third-party allocations to maintain sell-through targets.
• Monitor ticket sales and maximise revenue opportunities across all inventory.
• Liaise with promoter ticketing teams and event organisers to ensure all ticketing requirements are met.

What we're looking for

• Experience in ticketing within roles such as Account Management, Client Services, Ticketing, or Box Office.
• Strong knowledge of ticketing systems and processes.
• Previous experience working for a venue, ticket agent, or leading concert promoter.
• Exceptional accuracy and attention to detail.
• Ability to stay calm under pressure and deliver results.
• Proficiency in Microsoft Office.

Why join us?

• Be part of a world-class venue and a team committed to delivering a best-in-class guest experience.
• Work in an environment that values innovation, collaboration, and growth.
• Enjoy the benefits of working for an employer recognised as one of the Best Places to Work.

Ready to take your ticketing career to the next level? Apply now and make your mark at The O2.

We'll give you a thorough induction on how we work at AEG. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you'll be set up for success. From the moment new employees join us, they're welcomed with open arms and a plethora of exciting perks. Not only can they choose a free show and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us.

Where: You'll be based at The O2, Peninsula Square, London SE10 0DX. We offer flexible start times and welcome flexible working conversations. We work onsite 4 days a week and remotely 1 day a week. This role will include working some evenings and weekends.

So why apply?

Find out why our employees love working here: https://aegeurope.com/life-at-aeg/

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you're wondering whether you meet every single requirement – don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we're building a workplace where everyone can thrive.

We welcome applications from all employees, once you have passed onboarding.

Why not check out our hints and tips on how to make your application Best in Class here  

But if this role isn't for you, what about Starfinders?

If you know someone you think would be perfect for the role, please ask them to apply online through our external careers site: https://aegeurope.earcu.com/jobs/ and mention your name in their application form (only one employee name per application). 

If they are successful in securing a role and pass their onboarding period, you may be eligible for a Starfinders bonus!