Deputy Front of House Manager

Are you looking to experience the extraordinary and help create unforgettable moments?

Want to work for a company named in The Sunday Times Best Places to Work?

Be part of the show. Shape the experience. Create unforgettable nights. 

At indigo at The O2, we host everything from live music and comedy to club nights and private events. From international stars to breakthrough talent, our venue is where unforgettable memories are made.

As our Deputy Front of House Manager, you'll support the FOH Manager in running the show – keeping the venue buzzing behind the scenes and ensuring every visitor, artist and guest has a Best-In-Class experience.

What you'll be doing 

Supporting the operation

• Support the day-to-day Front of House experience – across all bars, the VIP Lounge, cloakroom and merchandise.
• Step up to oversee areas of the venue during busy nights, making sure the visitor journey runs smoothly from arrival to exit.

Support with Bars, stock & finance

• Help manage stock and controls across all bars – from purchasing through to sale – including stocktakes, line checks and transfers.
• Support financial performance across bars, cloakroom and merchandise, working closely with the FOH Manager and Regional General Manager to forecast and hit targets.

People & culture

• Recruit, onboard and develop FOH staff – creating a collaborative and inclusive culture where everyone feels supported.
• Organise quarterly training sessions that are engaging, informative and keep the team up to date on Health & Safety and compliance.
• Handle day-to-day administration including rotas, absence management and performance tracking.

What we're looking for 

• Experience in a high-footfall, customer-facing role within live events or hospitality.
• Strong team management and administration skills (rotas, reporting, performance).
• Confidence working in a complex, multi-stakeholder environment.
• Experience engaging with VVIPs and senior executives.
• A valid Personal Alcohol License.
• Flexibility to work late nights and weekends.

If you're ready contribute to creating unforgettable nights and keeping one of London's most-loved venues running at its best, we'd love to hear from you.

We'll give you a thorough induction on how we work at AEG. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you'll be set up for success. From the moment new employees join us, they're welcomed with open arms and a plethora of exciting perks. Not only can they choose a free show and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us.

Where: You'll be based at the venue in North Greenwich. You will need to be available to work evenings and weekends at events.

We offer flexible start and end times. We are also open to and welcome flexible working conversations.

So why apply?

Find out why our employees love working here: https://aegeurope.com/life-at-aeg/

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you're wondering whether you meet every single requirement – don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we're building a workplace where everyone can thrive.

We welcome applications from all employees, once you have passed onboarding. You must let your manager know before applying.

Why not check out our hints and tips on how to make your application Best in Class here  

But if this role isn't for you, what about Starfinders?

If you know someone you think would be perfect for the role, please ask them to apply online through our external careers site: https://aegeurope.earcu.com/jobs/ and mention your name in their application form (only one employee name per application). 

If they are successful in securing a role and pass their onboarding period, you may be eligible for a Starfinders bonus!